Krystal Grand Altitude Hotel - Cancun

Boulevard Kukulkan Km. 8.5, Cancun, Mexico, 77500  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Krystal Grand Altitude Hotel - Cancun

 Paid Wi-Fi

Paid Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Swimming pool

Indoor swimming pool

Private swimming pool

Outdoor swimming pool

 Private beach

Beach access

 Fitness/Gym

Fitness center

 Sports activities

Tennis court

Golf course

Water skiing

 Spa and relaxation

Spa & wellness center

Reflex massage

Overview

The pleasant Krystal Grand Altitude Hotel is rated 5 stars and offers spacious accommodation overlooking the Caribbean Sea.

A short stroll of 5 minutes will take you to Forum Beach Cancun, La Isla Shopping Mall and Plaza Isla. Coco Bongo, Ruinas Chichen itza and Playa Marlin are located just 350 meters from the venue.

There are shopping centers and a shopping village within a quick reach of the hotel.

Cancun International airport can be reached in 20 minutes by car from Krystal Grand Altitude Hotel.

Rooms

This property comprises 295 rooms featuring Deluxe Single Room, Single Room and Suite with TV with satellite channels, a closet, climate control, a laptop safe and a minibar. All bathrooms come with a hairdryer, bathrobes and a shower.

Eat & Drink

Guests will enjoy local dishes served at the casual restaurant.

Services

Car rental services are also provided.

Relax

A mini club and a pool are available for children. On-site activities feature water skiing and lawn tennis.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Number of rooms:   295.

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Facilities

General

  • Paid Wi-Fi in public areas
  • Paid parking
  • VIP check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Executive/club floor
  • Lobby
  • Sundry/Convenience store
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled
  • Ice machine

Sports & Fitness

  • Water skiing
  • Tennis court
  • Golf course
  • Fitness center
  • Tennis

Services

  • Airport shuttle
  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Doctor on call
  • Shops/Commercial services
  • Tours/Ticket assistance
  • Shoe shine service

Dining facilities

  • Paid breakfast
  • In-room breakfast
  • A la carte restaurant
  • Swim-up bar
  • Beach bar
  • Snack bar
  • Cafe
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Computer rental

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Children's pool
  • Paid kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Indoor swimming pool
  • Beach access
  • Beach umbrellas
  • Entertainment
  • Spa & wellness center
  • Sauna
  • Free cabanas
  • Sun terrace
  • Garden area
  • Leisure/TV room
  • Television in lobby
  • Reflex massage

Room view

  • Sea view
  • Ocean view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Bottled water
  • Soundproofed rooms
  • Connecting rooms
  • Separate sitting area
  • Dressing area
  • Rooftop terrace
  • Balcony
  • Rollaway beds
  • Chaise lounges
  • Ironing facilities
  • In-room desk
  • Dining table

Bathroom

  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe
  • Lighted makeup mirror

Kitchen facilities

  • Refrigerator

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • Sound docking station
  • Direct dial telephone
  • International calls
  • AM/FM alarm clock

Room decor

  • Blackout curtains

Policies

Check-in

  • from  3 pm

Check-out

  • until  1 pm

Children and extra beds

  • One child under the age of 12 may stay at the price of USD 59 per person per night in an extra bed. 
  • All children under the age of 12 may stay at the price of USD 59 per person per night in an extra bed. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Krystal Grand Altitude Hotel - Cancun Cancun location
Show big map »

Hotel Address:

Boulevard Kukulkan Km. 8.5, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    6.9 mi
Airports
Train Stations
  • House of Culture
    6.0 mi
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    2200 ft
  • Beach House
    2500 ft
Beaches
  • Forum Beach Cancun
    1400 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  1 pm
  • Number of rooms:
    295

Rooms and availability

Krystal Grand Altitude photos RoomKrystal Grand Altitude photos RoomKrystal Grand Altitude photos Room
Deluxe Double Room
Bed type: Double bed
Size: 400 sq. feet
Check Prices
  • Air conditioning
— Less information+ More information

Rates are based on double occupancy. Maximum occupancy is 4, extra person charges apply.

Room facilities

    How to reach hotel

    hotel Krystal Grand Altitude Hotel - Cancun Cancun location
    Show big map »

    Hotel Address:

    Boulevard Kukulkan Km. 8.5, Cancun, Mexico, 77500

    Get directions
    City Center
    • Cancun
      6.9 mi
    Airports
    Train Stations
    • House of Culture
      6.0 mi
    Restaurants
    • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
      2200 ft
    • Beach House
      2500 ft
    Beaches
    • Forum Beach Cancun
      1400 ft
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  1 pm
    • Number of rooms:
      295

    Krystal Grand Altitude Location

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    • Museums
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    • General

    Hover above the icons to see hotel photo and details.

    Click the hotel to go to the main hotel page.

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    Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

    What's nearby

    Places of interest

    • Cancun Convention Center - 1400 ft
    • The City Nightclub - 1700 ft

    Shopping areas

    • La Isla Shopping Mall - 2.1 mi
    • Kukulcan Mall - 2.7 mi

    Monuments and Landmarks

    • Coco Bongo - 1000 ft

    Theaters

    • Backstage Theatre - 2.9 mi

    Local attractions

    • Wet'n Wild Cancun - 1.3 mi
      Blvd Kukulkan Km. 25, Cancun
    • Museo Sensorial del Tequila - 2.4 mi
      Blvd. Kukulcan km 12.5, zona hotelera, Cancun
    • Museo de Arte Popular Mexicano - 2.6 mi
      Blvd. Kukulcan Km 4, Cancun
    • Playa Tortugas - 1.7 mi
      Km 6.5, Cancun
    • Playa Marlin - 2.5 mi
      CancunMexico

    Near the hotel

    • Dolphinaris Cancun - 1300 ft
      Blvd. Kukulkan km.25 Zona Hotelera, Cancun
    • Plaza Isla - 1700 ft
      Zona Hotelera, Cancun
    • Forum Beach Cancun - 1400 ft
      Blvd. Kukulcan km 9 Zona Hotelera, Cancun

    Restaurants nearby

    • Casa Rolandi Cancun - 2200 ft

      Address: Av. Kukulcan Km. 13.5
      Phone: 998 883 2557

      76% likes this, based on 278 reviews
      Cuisine: Italian, International, Swiss
      Price Range: USD 29 - USD 39

    • The Surfin Burrito - 2900 ft

      Address: Kukulcan Blvd. Km 9.5
      Phone: 8 83 00 83

      75% likes this, based on 565 reviews
      Cuisine: Mexican

    • Beach House - 2500 ft

      Address: Blvd. Kukulcan KM 12 Zona Hotelera
      Phone: 9988812664

      89% likes this, based on 33 reviews
      Price Range: USD 21 - USD 41

    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  1 pm
    • Number of rooms:
      295
    Hotels nearby
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    5 stars
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    Nyx Hotel Cancun
    4 stars
    3 km
    Real Inn Cancun
    4 stars
    4 km
    Cities nearby

    Krystal Grand Altitude Reviews

    Guest reviews are submitted by our customers after their stay at Krystal Grand Altitude

    Average guest rating

    8.6out of 10
    Superb
    Based on 61 reviews

    Guest reviews

    • Group of friends
      8.8

      Located walking distance from the touristic center and night clubs. It is clean, with a gorgeous sea view and nice beach and yard. Friendly and helpful staff. Very good breakfasts wiyh the deposit system giving u 100% bonus on ur prepayment. Compliment small bottle of water every day.

      Wi-fi is not free and costs a fortune. Expensive breakfasts. No free shuttle to the down town and aeroport.

    • Single
      7.4

      When you deposit upfront some amount of money, the hotel doubles it. I think its great!!

      When i first arrived, about 1:00AM, they kept me waiting until 3:00 PM

    • Couple
      9.2

      The hotel very comfortable, nice design, nice pool, amazing private beach with its own bar! The restaurant, buses, shops very closed, the nightlife places very closed as well just 5 mintues walk! .

    • Couple
      9.2

      We liked the location of the hotel a lot. It was close to everything that we wanted to do. The beach was amazing, plenty of chairs for everyone. We liked the design of the hotel. It is very up-to-date and modern. We went to spa and got massages and it was the best massage that we have ever received. We also ate dinner at the grill one night. The service was very good as well as the food.

      We didn't get too much sleep at night because the beds were not the most comfortable. The night we came to check in, we waited in line for nearly 30 minutes. They definitely need a bigger front desk with more employees. The air in the room was not that great either. We had it turned down as long as it would go and it was still hot. We had to complain to the front desk after a couple days, and it did seem to help. We ate at the breakfast buffet and we were not impressed at all. The food selection wasn't good and the price was outrageous.

    • Couple
      10.0

      Very goed service at The beach during the day. Nice food and a good value for money where they double your credit if you prepay 100$.

    • Group of friends
      10.0

      The hotel location was great , clean and staff were very pleasant and helpful.

      Nothing

    • Couple
      9.6

      The special deal on Booked.net plus the promotions being run made it great value for money. Location and service were top notch too.

    • Family with children
      5.8

      Service poolside was excellent

      Poor rooms. Very expensive Internet charged per apparatus so if you have kids with iPods forget this place!

    • Group of friends
      9.6

      The Staff were extremely helpful and friendly. I would like to add that we had a bartender by poolside named Guadalupe who was very kind to us and assisted all of us as needed. He was very friendly and was excellent at his job. We would appreciate it if you could pass along these comments to him...tell him it's from Kathy, Tom, Theresa & group! Thank you!

      I did feel that prices were very high at the hotel for food and beverages. Even though I thoroughly enjoyed our stay the Cancun Hyatt Regency, if I were to return, I probably next time would get an all- inclusive hotel package to save on hotel food/drinks. We went with the Hyatt as we were traveling with a group and this was the hotel the first family had chosen. Please don't misunderstand, you have a beautiful hotel and we had a breathtaking ocean view from our balcony, as well as all of your staff being very hospitable. Thank you for making our stay so enjoyable!

    • Couple
      7.0

      Decoration of comun spaces. Entretainment activities. Peaceful and quiet.

      No free wi-fi. Payment for all extra services, including (expensive) breakfast...

    • Couple
      6.2

      Close to city center, restaurants and bars

      Front desk service and responses are terrible, they are not professional, their service and behavior do not fit to hyatt regency name. Restaurant quality is quite low, lower than we expected, very few choices and double price compared to the other 5-star hotels in the same area.

    • Couple
      8.8

      Everything was great except the shocking wi-fi !

      Wi - fi !! Awful

    • Couple
      9.2

      The view of the beach The pool next to the beach The rooms are big and clean The bed is king size The hotel is beautiful and the workers are really nice

      the food in the room service was not tasty at all!. Doesnt worth the price.

    • Single
      8.8

      The decor was absolutely gourgeous, my mouth was open for the majority of the time when I first arrived at the hotel. I originally booked a room with a city view but got upgraded for free to a room with a partial city view and a partial sea view :D. The television had a really extensive list of channels from all over the world which I thought was a good addition.

      The price of food and drink is sky high, I was staying in a city near Cancun called Mérida where you'd usually pay 8-9 pesos for a bottle of water where as in the hotel you're looking at paying 48 pesos which ok is a few quid but but its the principle!! Everything in that hotel zone is a tourist trap aswell so know how to haggle well or you will surely be taken for a ride, even by the people who are supposed to be there to help you!!

    • Group of friends
      7.4

      The beach and the cristal clear blue water were amazing. The club lounge had a nice atmosphere and it was worth it to having an area that wasn't overcrowded with tourists. The food at the Pool Bar was delicious.

      We booked Regency Club Ocean View. At the main reception we've learned that our check-in is at the club lounge. Neither a staff member accompanied us to the 14th floor nor took care of our luggage. The service at the club lounge could be improved. We've ordered hot chocolate for breakfast and received it in a paper cup! Furthermore the breakfast was the same on both days. After check-in we've received cards for beach towels, but only for one day even though we've stayed two nights. Being on a nonsmoker floor we'd smell the smoke and weed on the balcony. The airconditioning of the hotel behind the Hyatt was so loud that you'd hear it on the beach as well as in the rooms. It was really annoying.

    How to reach hotel

    hotel Krystal Grand Altitude Hotel - Cancun Cancun location
    Show big map »

    Hotel Address:

    Boulevard Kukulkan Km. 8.5, Cancun, Mexico, 77500

    Get directions
    City Center
    • Cancun
      6.9 mi
    Airports
    Train Stations
    • House of Culture
      6.0 mi
    Restaurants
    • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
      2200 ft
    • Beach House
      2500 ft
    Beaches
    • Forum Beach Cancun
      1400 ft
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  1 pm
    • Number of rooms:
      295